Refund policy
At Urbanite Clothing, we want you to have a positive experience with your purchase. If you are not satisfied with your order or have received a defective product, you can return the item in accordance with the return conditions outlined below.
30-Day Return Policy
We offer a 30-day return period. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be:
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Unopened and in its original packaging, or
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Unused and in its original condition.
We accept returns of both defective and non-defective products, provided that the return meets our conditions.
If you are not satisfied with your purchase or your product is defective, you can request a return within the applicable return period.
Return Conditions
To be eligible for a return:
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The product must be returned within 30 days of the delivery date.
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The item must be in its original condition, unused, and in its original packaging.
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A valid proof of purchase is required for all returns.
Requesting a Return
Would you like to request a return? Please contact us at:
Returns must be sent to the following address:
Urbanite Clothing
Abdijstraat 23
4816 JK Breda
Netherlands
If your return is accepted, we will provide you with a return label along with instructions on how and where to return your package.
Please do not send an item back before requesting a return. Items sent back without an approved return request will not be accepted.
If you have any questions about the return process, please contact us at support@urbaniteclothing.com.
Return Method
In-store & by mail
Return Label
Once your return has been accepted, you will receive a return label. Follow the instructions provided with the label to send your package back to us.
Restocking Fees
We do not charge restocking fees for returned products. There are no additional fees associated with returning items.
Refund Processing
Once we receive your returned product, we will inspect it and inform you whether your refund has been approved.
If your refund is approved, it will be processed within 5 business days of receiving the returned product.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. Your bank or credit card company may also require additional time to process the refund and credit it to your account.
If more than 5 business days have passed since your return was approved and you have not yet received your refund, please contact us at:
Exchanges
We only replace items that were defective or damaged upon arrival.
Would you like to exchange your product for the same item? Please contact us at:
The fastest way to ensure you receive the item you want is to return the original item. Once the return has been accepted, you can place a separate order for the new item.
European Union – 14-Day Withdrawal Period
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
The item must be returned in the same condition in which you received it. This means, among other things, that it must be unworn or unused, with the original tags attached, and in its original packaging.
You must also be able to provide your receipt or proof of purchase.
Contact Information
Do you have any questions about our Return and Refund Policy? Please contact us:
Urbanite Clothing
Address: Abdijstraat 23, 4816 JK Breda, Netherlands
Phone Number: +31 6 53969449
Email: support@urbaniteclothing.com
Opening Hours: Monday–Friday, 10:00 AM–5:00 PM (CET)