Refund policy
At Urbanite Clothing, we want you to have a positive experience with your purchase. If you are not satisfied with your order or if you receive a defective product, you may return the item according to the return guidelines outlined below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be:
-
Unopened and in its original packaging, or
-
Unused and in its original condition.
We accept returns for both defective and non-defective products, provided the return meets our guidelines.
If you are not satisfied with your purchase or your product is defective, you may request a return within the applicable return period.
Return Guidelines
To be eligible for a return:
-
The product must be returned within 30 days from the date of delivery.
-
The item must be in its original condition, unused, and in its original packaging.
-
A valid proof of purchase is required for all returns.
How to Start a Return
To request a return, please contact us at:
Please note that returns must be sent to the following address:
Urbanite Clothing
Abdijstraat 23
4816 JK Breda
Netherlands
If your return is accepted, we will provide you with a return shipping label along with instructions explaining how and where to send your package.
Please do not send an item back without first requesting a return. Items sent back without an approved return request will not be accepted.
You can contact us at support@urbaniteclothing.com if you have any questions regarding the return process.
Return Method
By Mail
Return Label
A return shipping label will be provided when your return is accepted. Follow the instructions provided with the label to send your package back to us.
Restocking Fee
We do not charge any restocking fees for returned products. There is no additional cost for returning items.
Refund Processing
Once we receive your returned product, we will inspect it and notify you whether your refund has been approved.
If your refund is approved, it will be processed within 5 business days after we receive the returned product.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider. Your bank or credit card company may also require additional time to process and post the refund to your account.
If more than 5 business days have passed since your return was approved and you have not received your refund, please contact us at:
Exchanges
We only replace items that were initially defective or damaged.
If you need to exchange your product for the same item, please contact us at:
The fastest way to ensure you receive the item you want is to return the original item. Once the return has been accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
The item must be returned in the same condition in which you received it, including being unworn or unused, with tags, and in its original packaging.
You will also need to provide your receipt or proof of purchase.
Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
Urbanite Clothing
Address: Abdijstraat 23, 4816 JK Breda, Netherlands
Phone Number: +31 20 626 6043
Email: support@urbaniteclothing.com
Business Hours: Monday–Friday, 8:00 AM–5:00 PM (CET)