Shipping policy

At Urbanite Clothing, we are committed to making your shopping experience as smooth and reliable as possible. We carefully process every order and work with trusted delivery partners to ensure your orders arrive safely and within the estimated delivery timeframe.

This Shipping Policy explains how we process, dispatch, and deliver orders within the Netherlands.

Order Confirmation

Once you place an order with Urbanite Clothing, you will receive an order confirmation email containing your order number and a summary of your purchase. This confirms that your order has been successfully received in our system.

If you do not see the confirmation email in your inbox, please check your spam or junk folder.

If you still cannot find your confirmation email, contact us at support@urbaniteclothing.com with the subject line “Order Confirmation Not Received”, and our team will be happy to assist you.

Shipping Within the Netherlands

We currently offer free shipping on all orders within the Netherlands.

Our goal is to provide a reliable delivery experience while keeping the shipping process simple and convenient for our customers.

Processing & Delivery Times

Orders are processed after they are placed and are generally dispatched within 1–2 business days, Monday through Friday.

After dispatch, the estimated transit time is approximately 2–4 business days, Monday through Friday.

Please note that delivery times are estimates and may vary depending on the destination, carrier conditions, holidays, weather, or other circumstances outside our control.

Order Cut-Off Time

Our standard order cut-off time is 3:00 PM (CET).

Orders placed before the applicable processing cut-off may be processed on the same business day. Orders placed after the cut-off time will generally be processed on the next business day.

Time Zone: Central European Time (CET/CEST), Amsterdam, Netherlands.

Customized & Personalized Orders

Some products may require additional customization or personalization before they can be processed.

If your order contains a customized item, our team may contact you separately to confirm the required details. Customized products will only be processed once we have received the necessary information.

Because of the additional preparation involved, customized orders may require more processing time than standard products.

Shipping Carriers

To provide dependable delivery throughout the Netherlands, we work with established logistics and courier providers.

Depending on the order, destination, package size, and shipping method, your order may be delivered by one of the following carriers:

  • PostNL

  • DHL / DHL Express

  • DPD

  • GLS

  • UPS

  • FedEx

The carrier used for your order may vary based on availability and delivery requirements.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking information, where available.

You can use the tracking number provided in the email to check the current status and progress of your shipment.

If you have not received tracking information within 7 business days after placing your order, please contact us at support@urbaniteclothing.com and our team will look into the status of your order.

Order Acceptance & Pricing

Although we make every effort to ensure that product information and pricing displayed on our website are accurate, errors may occasionally occur.

Urbanite Clothing reserves the right to refuse, cancel, or modify an order when necessary, including in situations involving:

  • Incorrect or inaccurate pricing or product information

  • Product availability issues

  • Suspicious or potentially fraudulent transactions

  • Incorrect customer or shipping information

  • Technical or system errors

  • Other circumstances that may prevent us from fulfilling the order

In certain circumstances, we may contact you to request additional information or verification before accepting or processing an order.

To protect our customers and our business from unauthorized or fraudulent transactions, we may verify payment and customer information when reasonably necessary. If we identify a transaction as potentially fraudulent or otherwise unauthorized, we reserve the right to cancel the order.

If an order is canceled because of a pricing or system error, we will notify you and, where applicable, refund any payment already collected for the canceled order.

Delivery Responsibility

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing your purchase, please carefully check that the following information is correct:

  • Full name

  • Complete delivery address

  • Apartment, unit, or suite number, if applicable

  • Postal code

  • Phone number

Urbanite Clothing cannot be held responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.

If you realize that your shipping information is incorrect after placing an order, please contact us as soon as possible at support@urbaniteclothing.com. While we will do our best to help, we cannot guarantee that changes can be made after an order has entered the processing or shipping stage.

Delivery Delays

Estimated delivery times are provided as a general guideline and are not guaranteed.

Occasionally, deliveries may take longer than expected due to circumstances beyond our control, including:

  • Courier or logistics delays

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Operational disruptions

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If a delivery is delayed, we appreciate your patience while the carrier works to complete the delivery.

Undeliverable Packages

If a package cannot be delivered because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal to accept the package, or other circumstances related to the recipient, the shipment may be returned to the carrier's facility or to the sender.

If an undeliverable package is returned to us, we may contact you to determine the appropriate next step.

Additional delivery arrangements or costs may apply depending on the circumstances.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Urbanite Clothing
Address: Abdijstraat 23, 4816 JK Breda, Netherlands
Phone: +31 20 626 6043
Email: support@urbaniteclothing.com
Business Hours: Monday–Friday, 8:00 AM–5:00 PM (CET)

We are happy to assist you with any questions regarding your order, delivery, or tracking information.