Shipping policy

At Urbanite Clothing, we strive to make your shopping experience as smooth and reliable as possible. We carefully process every order and work with reliable delivery partners to ensure that your order is delivered safely and within the estimated delivery timeframe.

This Shipping Policy explains how we process, ship, and deliver orders within the Netherlands.

Order Confirmation

Once you place an order with Urbanite Clothing, you will receive a confirmation email containing your order number and a summary of your purchase. This confirms that your order has been successfully received in our system.

If you do not see the confirmation email in your inbox, please also check your spam or junk folder.

Still unable to find your confirmation email? Please contact us at support@urbaniteclothing.com with the subject line “Order Confirmation Not Received”. Our team will be happy to assist you.

Shipping Within the Netherlands

We currently offer Free Shipping on all orders within the Netherlands.

Our goal is to provide a reliable delivery experience and keep the shipping process simple and convenient for our customers.

  • Processing Time: 1–2 business days (Monday–Friday)

  • Estimated Delivery Time: 2–4 business days (Monday–Friday)

  • Shipping Cost: Free

International Shipping (United Kingdom & United States)

We ship directly to customers in the United Kingdom and the United States. International shipping rates and estimated delivery times are detailed below:

United Kingdom (UK)

  • Processing Time: 1–2 business days (Monday–Friday)

  • Estimated Delivery Time: 4–8 business days (Monday–Friday)

  • Standard Shipping Fee: €8.99

United States (USA)

  • Processing Time: 1–2 business days (Monday–Friday)

  • Estimated Delivery Time: 6–9 business days (Monday–Friday)

  • Standard Shipping Fee: €13.99

Order Cut-Off Time

Our standard order cut-off time is 3:00 PM (CET).

Orders placed before the applicable processing cut-off time may be processed on the same business day. Orders placed after the cut-off time are generally processed on the next business day.

Time Zone: Central European Time (CET/CEST), Amsterdam, Netherlands.

Personalized & Custom Orders

Some products may require additional personalization or customization before they can be processed.

If your order includes a personalized product, our team may contact you separately to confirm the necessary details. Personalized products will only be processed after we have received the required information.

Due to the additional preparation involved, personalized orders may require more processing time than standard products.

Delivery Partners

To provide reliable delivery within the Netherlands, we work with established logistics and courier companies.

Depending on the order, destination, package size, and shipping method, your order may be delivered by one of the following carriers:

  • PostNL

  • DHL / DHL Express

  • DPD

  • GLS

  • UPS

  • FedEx

The carrier used for your order may vary depending on availability and delivery requirements.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking information, if available.

You can use the tracking number provided in the email to check the current status and progress of your shipment.

If you have not received tracking information within 7 business days of placing your order, please contact us at support@urbaniteclothing.com. Our team will check the status of your order.

Order Acceptance & Pricing

Although we do our best to ensure that product information and prices on our website are accurate, errors may occasionally occur.

Urbanite Clothing reserves the right to refuse, cancel, or modify an order when necessary, including in the following situations:

  • Incorrect or inaccurate pricing or product information

  • Product availability issues

  • Suspicious or potentially fraudulent transactions

  • Incorrect customer or shipping information

  • Technical or system errors

  • Other circumstances that prevent us from fulfilling the order

In certain situations, we may contact you to request additional information or verification before accepting or processing an order.

To protect our customers and our business against unauthorized or fraudulent transactions, we may review payment and customer information when reasonably necessary. If we identify a transaction as potentially fraudulent or otherwise unauthorized, we reserve the right to cancel the order.

If an order is canceled due to a pricing or system error, we will notify you and, where applicable, refund any payments already received for the canceled order.

Delivery Responsibility

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing your purchase, please carefully verify that the following details are correct:

  • Full name

  • Complete delivery address

  • Apartment, unit, or house number, if applicable

  • Postal code

  • Phone number

Urbanite Clothing cannot be held responsible for delivery issues resulting from incorrect, incomplete, or outdated information provided by the customer.

If you discover that your shipping information is incorrect after placing your order, please contact us as soon as possible at support@urbaniteclothing.com. Although we will do our best to assist you, we cannot guarantee that changes can still be made once an order has entered the processing or shipping stage.

Delivery Delays

Estimated delivery times are provided as general guidelines and are not guaranteed.

Occasionally, a delivery may take longer than expected due to circumstances beyond our control, including:

  • Delays caused by couriers or logistics providers

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Operational disruptions

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If a delivery is delayed, we kindly ask for your patience while the carrier attempts to complete the delivery.

Undeliverable Packages

If a package cannot be delivered due to an incorrect or incomplete address, failed delivery attempts, refusal of the package, or other circumstances related to the recipient, the shipment may be returned to the carrier's facility or to the sender.

If an undeliverable package is returned to us, we may contact you to determine the appropriate next steps.

Depending on the circumstances, additional delivery arrangements or charges may apply.

Contact

Do you have any questions about your order or our Shipping Policy? Please contact us:

Urbanite Clothing
Address: Abdijstraat 23, 4816 JK Breda, Netherlands
Phone: +31 6 53969449
Email: support@urbaniteclothing.com
Opening Hours: Monday–Friday, 10:00 AM–5:00 PM (CET)

We are happy to assist you with any questions regarding your order, delivery, or tracking information.